Ben Alexander

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Activity overview

Latest activity by Ben Alexander
  • Ben Alexander created an article,

    Resetting a Chromebook (aka "powerwash")

    🧰 A reset(also referred to as "powerwash") can resolve issues where a Chromebook boots to a page that reports that the operating system is damaged. While the on-screen message mentions needing a re...

  • Ben Alexander created an article,

    Sharing large files/folders with other D65 staff

    Sharing large files or folders containing many files are not suitable for email attachments, and are not even particularly well-suited to sharing via Airdrop. Instead, Google Drive's feature called...

  • Ben Alexander created an article,

    Resolving random Chromebook glitches: Quickly refreshing a Chromebook's cache

    Sometimes students' chromebooks wind up in situations where pages do not load or do not display pages correctly. One of the best ways to resolve a lot of these issues is by having the students remo...

  • Ben Alexander created an article,

    Connecting to Creative Bluetooth speakers

    This KB article is specific to the Creative T100 powered bluetooth speakers, but the general instructions will apply to any bluetooth audio device.   Make sure the speakers are plugged in to power....

  • Ben Alexander created an article,

    [SchoolDude] Buildings and maintenance account creation guide

    Create your account or reset your password at this link If you are resetting your password, you will need to check you District 65 gmail inbox for the password res...

  • Ben Alexander created an article,

    Staff iPad setup guide

    When you receive your iPad, it will have a temporary wifi connection that will expire after 30 days. All you need to do is go through the welcome screens: Select your language Tap "next" to start ...

  • Ben Alexander created an article,

    Microsoft Authenticator setup

    MFA Enrollment with Microsoft Authenticator   MFA is now being required for all staff. Recommend download the Microsoft Authenticator first: It may be helpful to cover the QR code that is NOT for y...

  • Ben Alexander created an article,

    Epson Projector Pen calibration

    While there are many different models of projector with pen input, the steps to ensure that the pen is able to accurately draw and interact on screen are generally similar. 1. Press the Menu button...

  • Ben Alexander created an article,

    Hotspot request process for staff

    If a student's family has need of a hotspot, this is the process with which those hotspots are distributed: Submit a helpdesk ticket requesting a hotspot. The Technology Specialist will reply with...

  • Ben Alexander created an article,

    Fixing Chromebook keyboard layout/language

    Description of problem: When a student presses keys, the corresponding letters do not match what they type. This occurs regardless of what website or program they are using.   Solution The keyboard...